Privacy Policy

Master Decor Pty Ltd respects your privacy and is committed to protecting the personal information we collect and handle.

This Privacy Policy explains how Master Decor Pty Ltd, trading as Master Decor, collects, uses, stores and discloses personal information in connection with our website, enquiries, consultations, quotes, construction projects, renovation projects and related services.

Master Decor Pty Ltd is a construction, renovation and consultation business based in Western Australia.

• Business name: Master Decor Pty Ltd
• Website: www.masterdecor.com.au
• Phone: +61 425 770 225
• Email: admin@masterdecor.com.au

In this Privacy Policy, “we”, “us” and “our” refers to Master Decor Pty Ltd.

The personal information we collect depends on how you interact with us. It may include:

• your name;
• phone number;
• email address;
• residential, business, site or project address;
• information about your building, renovation or construction project;
• communications you send to us by email, phone, website, social media or other channels;
• quote, invoice, payment and account information;
• details needed to arrange appointments, site visits, consultations, contractors, suppliers or project work;
• feedback, testimonials or reviews you choose to provide; and
• technical information from your use of our website, such as IP address, browser type, device information, pages viewed and cookie data.

We do not usually collect sensitive information. If sensitive information is required for a specific purpose, such as safety, site access, legal, insurance or accessibility reasons, we will only collect it where necessary and where permitted by law.

We may collect personal information when you:

• visit or use our website;
• contact us by phone, email, social media or online enquiry;
• request a quote, consultation or project proposal;
• engage us to provide construction, renovation or related services;
• meet with us in person or during a site visit;
• provide project documents, plans, photographs, specifications or other information;
• make a payment or receive an invoice;
• provide feedback, a review or testimonial; or
• otherwise communicate with us.

Where reasonable, we collect personal information directly from you. We may also collect information from third parties where relevant to your project, such as builders, designers, architects, engineers, certifiers, suppliers, subcontractors, real estate agents, property managers, insurers or other people you authorise to deal with us.

We collect, hold, use and disclose personal information for purposes including:

• responding to enquiries;
• preparing quotes, estimates, proposals and contracts;
• arranging consultations, meetings and site visits;
• delivering construction, renovation, consultation and related services;
• managing project planning, scheduling, communication, safety and administration;
• dealing with suppliers, subcontractors, consultants and other project participants;
• processing invoices, payments and business records;
• providing customer service and support;
• sending service updates or business communications;
• sending marketing communications where permitted by law;
• improving our website, services and customer experience;
• managing legal, insurance, accounting, tax and compliance obligations;
• protecting our rights, property, staff, contractors, clients and business operations; and
• any other purpose you have consented to or that is required or permitted by law.

You do not have to provide personal information to us. However, if you do not provide information we reasonably need, we may not be able to respond to your enquiry, provide an accurate quote, arrange a consultation, enter into a contract, deliver our services or manage your project.

Our website may use cookies and similar technologies. Cookies are small files stored on your device that help websites function, remember preferences, improve security, analyse performance and understand how visitors use the site.

Our website is hosted on the Wix platform. Wix and other website service providers may use essential cookies and may collect technical information such as IP address, device information, browser information, usage data and pages viewed.

Depending on the website features enabled from time to time, cookies may also be used for analytics, performance, security, social media or marketing purposes.

You can usually change your browser settings to block or delete cookies. Some parts of the website may not work properly if cookies are disabled.

We may disclose personal information to:

• our employees, contractors and representatives;
• subcontractors, trades, consultants, designers, engineers, certifiers, suppliers and other project participants;
• website hosting, IT, email, cloud storage, security, analytics and business software providers;
• accountants, bookkeepers, lawyers, insurers and professional advisers;
• payment processors, banks and financial service providers;
• government agencies, regulators, courts, tribunals or law enforcement bodies where required or permitted by law;
• another person or organisation where you have authorised us to do so; and
• any other person or organisation where disclosure is reasonably necessary for our business activities or legal obligations.

We do not sell your personal information.

Some of our service providers, including website, hosting, cloud, email, analytics or software providers, may store or process information outside Australia. Where we disclose personal information to overseas service providers, we take reasonable steps to ensure the information is handled securely and in accordance with applicable privacy obligations.

We may use your contact details to send you information about our services, updates or offers where permitted by law.

You can opt out of marketing communications at any time by contacting us at admin@masterdecor.com.au or by using any unsubscribe option provided in the communication.

We will still be able to send you service-related communications, such as messages about quotes, appointments, projects, invoices or important business matters.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include physical, electronic and administrative safeguards such as restricted access, secure systems, password protection, staff and contractor controls, and secure record management.

No method of transmission or storage is completely secure. If we become aware of a data breach that is likely to result in serious harm, we will take appropriate steps in accordance with applicable legal requirements.

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, manage projects, keep business records, resolve disputes, meet legal, tax, accounting and insurance obligations, and protect our legal rights.

When information is no longer required, we will take reasonable steps to securely destroy it or de-identify it, unless we are required or permitted by law to keep it.

You may request access to the personal information we hold about you. You may also ask us to correct information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact us at: admin@masterdecor.com.au

We may need to verify your identity before responding. We will respond within a reasonable time and may refuse a request where permitted by law.

If you have a question or complaint about how we handle your personal information, please contact us first so we can try to resolve the issue.

• Email: admin@masterdecor.com.au
• Phone: +61 425 770 225

Please include enough detail for us to understand your concern. We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Our website may contain links to third-party websites or social media pages. We are not responsible for the privacy practices, content or security of third-party websites or platforms.

You should review the privacy policies of any third-party websites or platforms you use.

We may update this Privacy Policy from time to time. The updated version will be published on our website with the updated date shown at the top.

Your continued use of our website or services after an updated Privacy Policy is published means the updated policy applies from that date.